Raiero is operated by MUNTERO INTERMEDIAÇÃO DE NEGÓCIOS LTDA (the company behind the Muntero group), and follows the same customer service commitment across all of the group's stores: if something is wrong, tell us and we will work with you to resolve it.

Return window
All return and refund requests must be submitted within 30 days of delivery. Requests arriving after this deadline cannot be processed.

Damaged or defective items
Contact support@munteroshop.com with your order number, a description of the issue, and clear photographs showing the damage and the original packaging. We review each case individually and arrange either a replacement or a refund once approved. Photographic evidence is required for claim assessment.

Change of mind returns
You may request a return within 30 days if the item is unused and in its original packaging. Prior authorization from us is required — unauthorized returns cannot be processed. You are responsible for return shipping costs, and refunds are issued after we receive and inspect the item.

Products with a lithium battery
This product contains a lithium battery. For safety and shipping-carrier compliance reasons, please contact us before shipping any return so we can advise on the correct packaging and shipping method for battery-powered devices.

Order cancellation
Orders can be cancelled for a full refund before they ship. Once an order has shipped, the return policy above applies instead.

Refund processing
Approved refunds are issued to the original payment method only, within 5–10 business days of approval.

Limits
Each order qualifies for one replacement or one refund for the same issue. We reserve the right to decline claims with insufficient evidence or signs of misuse.